Utility billing is managed by the Billing & Collections Office in the Revenue Division. The City of Santa Monica bills for utilities (water, sewer, and resource recovery & recycling) every two months.
Go to the Payment Methods page for more detail regarding payment options.
How to Read Your Utility Bill
Please click to view a Guide to Your Utility Bill.
You may request a payment extension or make payment arrangements by calling Customer Service at the Billing & Collections Office during business hours at 310-458-8224 extension 1.
Low Income Allowance (for Water & Sewer)
The City of Santa Monica offers low-income rates for water and sewer for qualifying families. For your convenience, you may apply for low-income rates by completing the Application for Low-income Allowance and submitting it with supporting documentation by any of the following means:
- Email to firstname.lastname@example.org
- Fax to the Billing & Collections Office at (310) 656-9175
- Mail or Walk in to:
City of Santa Monica Billing & Collections Office | 1717 4th Street, Suite 150 Santa Monica, CA 90401
Frequently Asked Questions
Please click to access utility billing Frequently Asked Questions.