Utility Billing

General Information

Utility billing is managed by the Billing & Collections Office in the Revenue Division.  The City of Santa Monica bills for utilities (water, sewer, and resource recovery & recycling) every two months.

Payment Methods

Go to the Payment Methods page for more detail regarding payment options.

How to Read Your Utility Bill

Please click to view a Guide to Your Utility Bill.

Financial Assistance

Payment Extensions

You may request a payment extension or make payment arrangements by calling Customer Service at the Billing & Collections Office during business hours at 310-458-8224 extension 1.

Low Income Allowance (for Water & Sewer)

The City of Santa Monica offers low-income rates for water and sewer for qualifying families. For your convenience, you may apply for low-income rates by completing the Application for Low-income Allowance and submitting it with supporting documentation by any of the following means:

  • Email to billing.collections@smgov.net
  • Fax to the Billing & Collections Office at (310) 656-9175
  • Mail or Walk in to:
    City of Santa Monica City Services Building | 1685 Main Street - City Hall East, Santa Monica, CA 90401

Frequently Asked Questions

Please click to access utility billing Frequently Asked Questions.

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