Billing and Collections

Billing Program

The office was recently formed combining utility billing with other invoicing and the new collections program. Our vision is to centralize and standardize billing and collections operations.  The Billing Unit’s primary responsibility is to manage receivables (billing, payments and other account level transactions) for other departments’ products and services, such as Utilities (water, sewer, resource recovery and recycling), Fire Inspections, Certified Unified Program Agency (CUPA), Affordable Housing Monitoring, Police Event Services, Swim Center Usage, and more.


Collections Program

The Collections Unit is responsible for performing collections actions on delinquent accounts for City departments.  The collections unit staff issue a final notice on delinquent accounts and perform additional contact attempts before referring an account to collections.

The City uses an external collection agency, I.C. System, Inc., to assist with collecting on delinquent accounts after the City Collections Unit has attempted to collect.


Financial Assistance

Low Income Allowance (for Water & Sewer)

Please visit the Utility Billing website for more details.

Advanced Deposit Hardship Waiver & Ability-to-Pay Determination

For Administrative Citations, excluding Parking Citations - Santa Monica Municipal Code Section 1.09.070(a) allows any person who intends to request a review of the administrative citation to contest that there was a violation of the Code, that he or she is the responsible party, or that he or she is financially unable to make the advance deposit of the fine as required in Section 1.09.050.  He or she may file a request for an advance deposit hardship waiver.  

For Sidewalk Vendors Only - Pursuant to Senate Bill No. 946, as codified at Government Code Section 51039(f), you have the right to request an ability-to-pay determination. Ability-to-pay requests must be filed with the City of Santa Monica Finance Department. A vendor who is issued an administrative fine may request an Ability-to-Pay Determination at adjudication or while the judgement remains unpaid, including when a case is delinquent or has been referred to a comprehensive collection program.

Instructions for submitting the Advanced Deposit Hardship Waiver & Ability-to-Pay Determination Form are as follows:

  1. Download the Request for Advance Deposit Hardship Waiver/ Ability-to-Pay Application, by clicking here
    • IMPORTANT NOTE FOR ADMINISTRATIVE CITATIONS - Finance Department must receive the form within fifteen days of the citation date. This does not apply to Sidewalk Vendor citations.
  2. Complete the form and include a copy of the administrative citation and supporting income documentation.
  3. Submit the form by selecting one of the following:
    • Email:  submit your request to Billing.Collections@smgov.net with Subject:  Hardship Waiver/Ability-to-Pay
    • In person:  City of Santa Monica Finance Revenue Division, City Hall East, 1685 Main Street, Santa Monica, CA 90401
    • Mail (consider mailing options to ensure timely submission):
      • City of Santa Monica Finance Revenue Division, City Hall East, 1685 Main Street, Santa Monica, CA 90401
      • Data Ticket, C/O Citation Processing Center, P.O. Box 7275, Newport Beach, CA 92658

Please refer to your citation for payment methods.


Payment Methods


  

In Person / by Mail

Finance and Billing Collections

City Hall East

1685 Main Street, Santa Monica CA 90401

Business Hours:  Monday-Thursday 8:30am-5:00pm; Alternate Fridays 8:30am-4:30pm

Payment Types

Credit Card*, Check, Cash, or Money Order


For assistance, please call 310-458-8224, extension 1, or emaill to billing.collections@smgov.net.  

*Accepted credit cards:  


Frequently Asked Questions

Please click to access Billing & Collections Frequently Asked Questions.


Useful Links